DCS Communication Center – the Latest Technology

Telecommunications Technology

Voice-Over-IP technology(VoIP)

Computer Telephony Integration (CTI)

Multiple redundant leased lines

Predictive dialing

Fax-on-demand

Interactive voice responses

Backup system over a network

Generation of reports and statistics

IT

Own server in the German data center

1200 workstations

Single user – PCs with networking

Thin clients and Terminal Servers

Microsoft and Linux operating systems

Own database system

Contact management software

Data transfer to suit the customer

Data import and conversion

Own programmers and database professionals