1. Encryption
All sensitive data is protected by advanced encryption methods, both during transmission and at rest.
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30
Years of Experience
At your Side for 30 Years, experience that pays off
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32
Languages
So far, every language request has been served successfully
90
Clients
Over 80% have been with us for over 10 years - A partnership that works
42
Nations
Diversity Drives Innovation
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35434854
Customer Contacts per Year
For your success
About us at DCS
| Welcome to DCS - your trusted partner in call center services. Learn more about our company philosophy, our history, the values we live by and our unwavering commitment to data security and quality. Discover why DCS is the ideal partner for your communication needs. |
Why DCS?
At DCS, we focus on innovative solutions specifically designed to maximize the efficiency of your customer communications and increase your customer satisfaction. Our customized services, combined with our expertise and technology, make us a leading provider in the industry. We understand the importance of customer intimacy and strive to not only meet but exceed your expectations through first-class service and continuous innovation.
Company History
1995
In the heart of Berlin, in a time of change and globalization, a small company was founded in 1995 with one big goal: to provide excellent customer service in German. With just 10 dedicated employees, our journey began, characterized from the start by a deep understanding of our customers and a firm belief in partnership-based relationships. Just two years later, our workforce doubled, an early sign that our approach was catching on and we were on the right track.
2003
The year 2003 marked a significant turning point in our history. With the opening of our first international location in Izmir, Turkey, we ventured beyond the borders of Germany. Here, we worked with a team of 100 employees to realize our vision in a new cultural and economic environment. The expansion into Turkey was the beginning of a remarkable growth phase that led us to open additional locations in Istanbul and other Turkish cities in 2005. This phase was characterized by dynamic development, spurred on by our ability to adapt to local conditions while maintaining our high quality standards.
A key component of our success is the trust that our customers place in us. We are particularly proud of the fact that 80% of our customers have been working with us for over 10 years. This long-standing trust is no coincidence, but the result of a business relationship that goes far beyond a simple service. We attach great importance to creating a basis of partnership that is sustainable in good times, but above all in bad times. Our customers know that we stand by their side, regardless of the challenges they face.
Our values are the foundation of our work. Human interaction, loyalty both within our team and towards our customers, and strong solidarity in all situations characterize our daily work. For us, openness is not just an empty phrase, but a principle we live by, which is reflected in the way we communicate with each other and with our customers. These values have made us what we are today: A company that not only focuses on growth and success, but also on sustainable and valuable relationships.
Technological innovation plays a crucial role in this. We are proud of our in-house IT team that operates our three state-of-the-art servers. This technology enables us to provide our customers with a reliable and efficient service that meets the highest security standards. Our technical infrastructure is further proof that we always strive to offer our customers the best value for money.
Our history is one of continuous growth, strong partnerships and a deep commitment to the values that drive us. As we look back on our past successes, we also look to the future with confidence. We are ready to take on the challenges of tomorrow and continue to be a reliable partner for our customers - in good times and bad.
Our values
- Loyalty
- Human cooperation
- Openness
- Cohesion
Our corporate culture is characterized by values such as integrity, transparency, respect and team spirit. We focus on ethical conduct in all areas of business and promote a culture of openness and inclusion. Our aim is to create a working environment in which every employee feels valued and in which teamwork and innovation are encouraged.
Data Security
Our commitment to your protection
In today's digital world, data security is of the utmost importance. At DCS, we take the protection of your personal and business information very seriously. Our data security measures are designed to protect your data from unauthorized access, loss or misuse.
Why is data security important?
With increasing networking and digitalization, the risks to which your data is exposed are also increasing. Cyberattacks, data leaks and phishing attempts are just some of the threats that can put your information at risk. A robust data security strategy is therefore essential to build trust and meet legal requirements.
Our safety measures
Transparency and Trust
We are committed to transparency regarding our data security practices. Our privacy policy is clear and understandable so that you know how your data is used and protected. Your trust is important to us and we are committed to handling your data with the utmost care.
Conslusion
Data security is not only a legal obligation, but also a matter of trust. We strive to maintain the highest standards of data security for our clients and prospective clients so that you can concentrate on what's important - your business.
Quality and Certificates
Quality is at the heart of everything we do. We are proud to be ISO-certified and continuously invest in quality management and control. Our processes are designed to deliver consistently high quality service to ensure and increase customer satisfaction.
ISO 9001:2015
ISO 9001 is the globally recognized standard for quality management. ISO 9001 requirements define how we can establish, implement, maintain and continually improve a world-class quality management system (QMS). Implementing ISO 9001 means DCS uses highly effective processes and highly trained staff to deliver perfect products and services time after time. Experience the difference and delight your customers with unsurpassed quality!
ISO 18295-1
ISO 18295-1:2017 This standard creates a dynamic framework for every CCC that aims to continuously and proactively delight customers and clients with outstanding services and exceed their expectations. With clearly defined key performance indicators (KPIs), this standard ensures that your services always perform at the highest level. Make the difference and experience top customer service with DCS!
PCI-DSS Zertifikate
Our PCI DSS certification ensures the highest level of protection for your payment data. With strict security standards and continuous checks, we secure your transactions and protect you from fraud. Trust in our expertise and enjoy worry-free payments with maximum security.
ISO 27001
The ISO/IEC 27001 standard provides companies of all sizes and industries with clear guidance on how to create and continually improve an effective information security management system. Compliance with ISO/IEC 27001 means that DCS has implemented a reliable system to protect your data that meets all the best practices and principles of this international standard. This means maximum security and trust for your customers and business partners!
Own IT team
With our in-house IT staff, including programmers and data protection officers, we ensure the highest level of security and efficiency. Our on-site experts ensure that your IT needs are met directly and without dependence on external providers. Trust in our internal expertise and experience tailor-made solutions with maximum data protection and immediate support.
Our Aspirations
Mission and Vision
Mission: Our mission is to provide first-class call center services that enable companies to strengthen their customer relationships and maximize their success.
Vision: We strive to be the leading global provider of innovative communication solutions and to bring about positive change in the way companies interact with their customers through our services.
Mission: At DCS, we pride ourselves on providing our clients with real solutions, not just services. Get to know us and find out how we can help you achieve your communication goals
Your collaboration with DCS
That's why we are your strong partner
Our expertise lies in the development of tailor-made communication solutions that are tailored precisely to your needs. We not only find the optimal strategy to address your target group, but we also implement it with the highest quality. We always take the specifics of your market and industry into account in order to achieve first-class results.
When can we start your project?
