DCS Communication Center

Your service requirements, our solutions

Whether inbound or outbound, social media or back-office - we provide the ideal solution for your customer retention and communication.

Our services for you

Customer Service

Our Customer Service offers first-class support and helps your customers competently and quickly with all inquiries. We ensure that every customer interaction is positive, solution-oriented and strengthens your brand.

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Inbound Services:

Multi-channel customer service, technical support, helpdesk services, appointment scheduling, virtual reception services, reservations

Outbound Services:

Outbound telesales, receivables management, lead generation, surveys feedback collection, debt collection services

Back Office Services:

Data entry & data management, finance and accounting, inventory management, claims processing

Social Media Services:

Community management, content moderation, e-reputation management

Debt Collection

Our debt collection service acts efficiently and respectfully to recover outstanding payments. We combine human empathy with rigorous processes to ensure high recovery rates.

Fraud Detection

Our fraud detection services use advanced analytics and machine learning to identify and prevent fraudulent activity. We protect your business and your customers from financial loss.

Video CX

With Video CX, we offer personal customer support through video calls. This service enables deeper customer loyalty and improves the understanding of complex inquiries.

Always one step ahead with DCS

Consulting


Our consulting services provide strategic insights and practical solutions to business challenges. We support you in optimizing your processes and implementing best practices.

Project
Development

We develop targeted projects from conception to implementation. Our team will work closely with you to ensure your specific needs are met.

Project
Optimization

Our approach to project optimization improves the efficiency and effectiveness of existing projects. We increase the performance of your projects through detailed analyzes and proven methods.

Business
Transformation

We support companies in business transformation in order to successfully master digital and structural changes. Our experts will help you develop and implement future-proof strategies.

IT Services

Our IT service offers comprehensive support and management for your IT systems. From system maintenance to troubleshooting, we keep your technology running smoothly.

Automation

With our automation solutions you can increase the productivity of your company. We implement intelligent systems that automate routine tasks and free up resources.

Software Solutions

We develop tailor-made software solutions that are tailored precisely to the needs of your company. From CRM systems to complex database solutions, we deliver the right software.

Advanced Analysis

Our advanced analytics uses data science to provide deeper insights into your business processes. We help you make data-driven decisions that will increase your competitiveness.