Technical Equipment
DCS Communication Center – the Latest Technology
Telecommunications Technology
Voice-Over-IP technology(VoIP)
Computer Telephony Integration (CTI)
Multiple redundant leased lines
Predictive dialing
Fax-on-demand
Interactive voice responses
Backup system over a network
Generation of reports and statistics
IT
Own server in the German data center
1200 workstations
Single user – PCs with networking
Thin clients and Terminal Servers
Microsoft and Linux operating systems
Own database system
Contact management software
Data transfer to suit the customer
Data import and conversion
Own programmers and database professionals